About a year ago, a former student of mine complained to me that they were being ripped off by a large Seattle-based coffee company (that shall go nameless to protect the innocent).
“What’s the problem?” I asked.
The student responded, “Every time I buy a 16 oz iced coffee, I only get about 8 ounces of coffee and the rest is ice. They should be charging me for the smaller size. It’s a rip off!”
“Every time?” I followed up.
“Yes. Every single time.”